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Shipping Policy

1. Shipping Destinations

We currently ship to addresses within the United States. International shipping is not available at this time.

2. Shipping Costs

Shipping costs are calculated at checkout based on:

  • The weight and size of your order (e.g., e-bikes or accessories).

  • The shipping destination.

  • The selected shipping method (e.g., standard or expedited).

Free shipping may be offered on select promotions or orders over a certain amount, as indicated at checkout.

3. Processing Time

  • Orders are typically processed within 1-3 business days.

  • Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.

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4. Shipping Methods and Delivery Times

We partner with trusted carriers (e.g., FedEx, UPS) to deliver your order. Estimated delivery times after processing:

  • Standard Shipping: 3-7 business days.

  • Expedited Shipping: 1-3 business days (additional fees apply).

Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order directly through the carrier’s website.

6. Shipping Restrictions

  • E-bikes and certain accessories may have specific shipping requirements due to size, weight, or hazardous materials (e.g., batteries).

  • We cannot ship to P.O. boxes or APO/FPO addresses.

7. Damaged or Lost Shipments

  • Damaged Items: If your order arrives damaged, contact us within 7 days at support@tuttiobikes.com with photos of the damage. We will arrange a replacement or refund.

  • Lost Shipments: If your order is lost in transit, contact us, and we will work with the carrier to resolve the issue.

8. Contact Us

  • For shipping-related questions, contact us at:

  • Email: support@tuttiobikes.com

  • Phone: +1 (706) 447-9914

  • Address: Tuttiobikes, 1504 Monte Sano Ave, Augusta, GA 30904, United States

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